Technical Support Analyst

Role Overview

• Provide preventive, predictive and corrective network monitoring and support;
• Conduct monitoring and management activities of equipment according to the established work plan;
• Diagnose faults and troubleshoot issues found in operational networks;
• Provide full support to the State in resolving network failures and handling open tickets;
• Perform tests on equipment and networks together with field teams and the State of MS IT team;
• Prepare routine and ad-hoc technical reports regarding operational networks, based on analysis of network data and management platforms.

Requirements

• Education: Technical course or Bachelor's degree completed or in progress;
• Intermediate knowledge of optical networks (DWDM);
• Intermediate knowledge of data networks (TCP/IP);
• Availability to work on a rotating shift schedule;
• Knowledge of tools for monitoring network environments;
• Basic to intermediate knowledge of HUAWEI network environments.

Tech Stack

• TCP/IP

Benefits

• SONDA Academy: a learning platform designed to maximize your professional development.
• SONDA Wellness: a program that supports you in balancing personal and professional life, promoting initiatives focused on your physical, mental and social well-being.
• Flexible work arrangements to promote work–life balance.
• Professional development and continuous upskilling, aligned with your interests.
• A collaborative, diverse and innovative environment that encourages teamwork.