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Technical Support Analyst, Night Shift at SONDA | JobVerse
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Technical Support Analyst, Night Shift
SONDA
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Technical Support Analyst, Night Shift
Brazil
Full Time
3 weeks ago
No Sponsorship
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Key skills
TCP/IP
About this role
Role Overview
Provide preventive, predictive and corrective support and monitoring of networks.
Conduct monitoring and equipment management activities according to the established work plan.
Diagnose faults and resolve issues found in operational networks.
Provide full support to the State in resolving network failures and open tickets.
Perform tests on equipment and networks together with field teams and the IT team of the State of Mato Grosso do Sul (MS).
Prepare routine and ad-hoc technical reports regarding operational networks, based on analysis of network data and management platforms.
Requirements
Education: Technical course or undergraduate degree completed or in progress.
Intermediate knowledge of optical networks
DWDM.
Intermediate knowledge of data networks
TCP/IP.
Availability to work in a rotating shift schedule.
Knowledge of tools for monitoring network environments.
Basic to intermediate knowledge of HUAWEI network environments.
Tech Stack
TCP/IP
Benefits
Flexible working arrangements that promote balance between your personal and professional life.
Professional development and continuous growth of your skills, aligned with your interests.
A collaborative, diverse and innovative environment that encourages teamwork.
SONDA Academy: a learning platform designed to maximize your professional development.
SONDA Wellness: a program that supports your work-life balance with initiatives focused on physical, mental and social well-being.
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