Program Manager, Operational Excellence

Role Overview

• Lead PowerUP Training Programs
• Lead the delivery and continuous improvement of PowerUP training programs, curricula, and learning assets.
• Modernize Operational Excellence training by incorporating practical GenAI, automation, and the latest agentic concepts in ways that are grounded, usable, and tied to results.
• Ensure PowerUP content aligns with Experian's priorities and guides measurable capability and performance outcomes.
• Apply data‑driven insights to evaluate training effectiveness and inform program enhancements.
• Leverage AI‑enabled tools and digital learning solutions to improve scalability, personalization, and learner engagement.
• Work with global and regional partners to align PowerUP with enterprise learning strategies and important events.
• Gather participant feedback, assess learning impact, and refine content and delivery approaches based on outcomes and needs.
• Enable Capability Building
• Deliver engaging, high‑impact PowerUP training sessions across multiple formats, including in‑person, virtual, and blended learning experiences.
• Build continuous improvement capability across the organization by providing employees with practical tools, methods, and applied problem‑solving skills.
• Create a high‑quality learner experience that reflects Experian's standards and PowerUP brand.
• Stay current on leading practices in Operational Excellence, adult learning, GenAI, and enablement, and thoughtfully apply those insights to training delivery.
• Support Certification Journeys
• Coach PowerUP candidates throughout their certification journey.
• Review and evaluate CPI/LSS projects to ensure understanding of PowerUP standards and business impact.
• Provide clear, constructive feedback to strengthen problem‑solving capability and project outcomes.
• Support a culture of accountability, learning, and new ideas through coaching and reinforcement.

Requirements

• 7+ years of experience in Operational Excellence, Continuous Improvement, transformation, capability building, training, or related disciplines.
• Lean Six Sigma Black Belt certification (Master Black Belt preferred).
• Demonstrated experience coaching candidates through LSS projects and certification.
• Experience developing or promoting learning programs across global and matrixed organizations.
• Experience designing and improving training curricula, learning journeys, workshop content, and facilitator materials.
• Facilitation skills with the ability to engage diverse, cross‑functional audiences.
• Experience translating complex technical concepts into practical, applicable learning experiences.
• Data‑driven mindset with experience measuring training effectiveness.
• Experience with AI and its application in learning and development, with the ability to use the latest tools to enhance training delivery and outcomes.
• Bachelor's degree (or equivalent) in Engineering, Business Administration, Finance, or a related field.

Benefits

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote, hybrid or in-office.
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.