Senior Staff Consultant, Business Analyst – Salesforce

Role Overview

• Showcasing a consulting mindset by acting as a solution provider rather than an order taker
• Identifying project/service stakeholders at an early stage and working with them to ensure that deliverables are in sync with the benefits defined in the business case.
• Acting as a bridge between business stakeholders and Salesforce technical teams.
• Collaborating with Salesforce Architects and Developers to design scalable, best-practice solutions.
• Validating solution feasibility against Salesforce platform capabilities and project constraints.
• Preparing and maintaining process flows, business process models, functional diagrams, and documentation.
• Participating actively in Agile/Scrum ceremonies including sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives.
• Acting as a trusted advisor to users by explaining Salesforce capabilities and solution trade-offs.
• Supporting user adoption through training materials, user guides, and release notes.
• Analyzing existing Salesforce implementations and recommending process improvements and optimization opportunities.
• Planning, organizing, and monitoring the project to deliver high quality business solutions.
• Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
• Mentoring and managing team members, by giving constant on the job feedback, and providing guidance
• Ensuring project quality of work meets defined governance, process standards, and best practices.
• Reporting the status of all key metrics (e.g.: risk, scope, schedule, quality, customer satisfaction) from inception through closure.
• Assisting the account management team in responding to new project requests.
• Identifying opportunities in the current engagement to cross-sell or up-sell Nagarro’s offerings.

Requirements

• Total Experience:7.5+ years
• Strong experience in requirements analysis, requirement elicitation.
• Strong experience in agile fundamentals and methodology, RFP, wireframe & prototype.
• Hands-on functional knowledge of Salesforce Sales Cloud and Service Cloud.
• Deep understanding of Salesforce standard objects such as Leads, Accounts, Contacts, Opportunities, Cases, and related processes.
• Experience working with Salesforce configurations including Flows, Validation Rules, Assignment Rules, Approval Processes, and Reporting.
• Able to perform change impact analysis and support release/change management activities.
• Understand Salesforce data model, security model, and access control at a functional level.
• Familiarity with Salesforce integrations, APIs, and middleware concepts (functional understanding).
• Experience in Business Analysis functions with good technical understanding along with creating BRDs, FSDs, and coordinating for Functional and Non-functional requirements and testing
• Knowledge of high-quality professional software engineering practices for agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment.
• Effective communication with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.
• Passionate about building great solutions.
• Mentoring team members to meet client's needs and holding them accountable for high standards of delivery.
• Able to understand and relate technology integration scenarios and apply these learnings in complex troubleshooting scenarios.

Tech Stack

• Cloud

Benefits

• Flexible working arrangements
• Professional development