Image, configure, and deploy physical and virtual desktops;
troubleshoot and repair hardware including desktops, laptops, zero clients, monitors, and docking stations;
manage OS, BIOS, disk and data encryption.
Install and troubleshoot end user apps and certificates.
Repair and restore data files, decrypt inaccessible files, migrate data for projects, apply and troubleshoot permissions.
Properly document actions in trouble tickets and meet all SLAs.
Patch network ports, trace lines, install network switches.
Configure and maintain UPS devices and batteries, troubleshoot failure, coordinate vendor visits, plan and coordinate downtime with customers.
Install and configure VOIP phones and voicemail, troubleshoot phone issues.
Configure print, scan, and fax features on multifunction devices, coordinate multi-step replacements with vendor, troubleshoot communication issues.
Plan for user moves, including connectivity, computers, and phones.
Maintain and troubleshoot local security/badging systems.
Prepare obsolete assets for disposal.
Assist other IT teams as needed.
Support unclassified and classified systems.

Requires bachelor’s degree or equivalent and at least three years of relevant experience.
Must be proficient with Windows desktop operating systems, as well as Dell hardware.
Must be proficient with Microsoft Outlook.
Must have a solid understanding of network communications.
Must have excellent written and verbal communication as well as customer service skills.
Must have the ability to work independently and with minimal supervision.
Must have excellent time management skills.
Must have minimum TS/SCI clearance w/ full scope poly.
Must already possess Security Plus Certification
Desired: Linux training/knowledge

Infrastructure/Systems Administrator

Key skills