M&E Coordination Manager

Role Overview

• Leading and developing Team Leaders and their teams across multiple M&E workstreams to deliver a brilliant, customer‑centred service.
• Coordinating internal engineers and external contractors to deliver safe, compliant and efficient services at scale.
• Ensuring statutory, regulatory and contractual obligations are met.
• Using performance data, KPIs and service insight to manage delivery, identify risk and drive continuous improvement.
• Taking ownership of complex, high‑risk or escalated customer issues and complaints.
• Acting as a visible leader and decision‑maker in a fast‑paced operational environment.

Requirements

• experience of leading managers or team leaders in a customer‑focused, operational service environment
• strong background in M&E, housing maintenance, facilities management or similar regulated services
• confident managing performance through data and insight
• comfortable using electronic scheduling, asset and works management systems
• committed to maintaining high‑quality records to support compliance, audits and legal processes
• clear and inclusive communication skills at all levels
• handle complex situations with confidence
• motivated by making a real difference for customers
• excited by developing leadership capability and strengthening succession planning