Monitor and ensure business systems remain operational.
Act as liaison between multiple departments for business system operations, upgrades, and maintenance.
Oversee and coordinate User Acceptance Testing (UAT) for any upgrades to the business systems pursuant to the Agile flow.
Respond to tickets from the KACE System and record the issues and solutions in the KACE System.
Contribute to the development, implementation, and maintenance of business systems functional architecture, detail systems design, configuration, or program specifications to deliver IT system outcomes that meet user and organizational needs.

High School diploma/GED and three (3) years of experience working in application environments with hands-on experience with monitoring system operations. Requires certification.
Associate’s degree and a minimum of one (1) year of experience working in application environments with hands-on experience with monitoring system operations. Requires certification.
Equivalent combination of education/experience. High School/GED and Two-Year degrees require certification.
Must have a valid driver’s license.
Must reside within North Carolina.
Preferred: Experience in a distributed computer environment and supporting a complex integrated software package, training or experience in using e-mail, Windows and Microsoft Office.
Experience in both writing and executing SQL statements, with the ability to navigate database structures and schemas. Preferred certifications include Microsoft applications certifications MTA, MCSA, MCSD, or equivalent.

Agile Product Analyst

Key skills