Business Systems Analyst

Role Overview

• Develops, supports, and sustains IT solutions to address business needs and operational issues for Japan business users across Supply Chain, Quality, and Customer Service functions.
• Perform root cause analysis and troubleshoot business systems, interfaces, and configurations, including testing and investigation of data integrity and accuracy
• Assess business needs within assigned functional areas and identify opportunities for process improvement or automation; develop and propose technology solution options in collaboration with regional and global IT teams
• Support the design and configuration of systems to enable required features, integrations, and reporting, including coordination, testing, and validation activities
• Develop business requirements and functional specifications for system enhancements and reports
• Document functional and supporting design information required for system implementation and changes
• Provide end‑user training and support to improve system understanding, proficiency, and adoption
• Act as a key liaison between Japan business users, local vendors, and regional/global IT teams to ensure timely issue resolution and effective communication
• Provide onsite IT support at the warehouse on a periodic or as‑needed basis to support business operations, including hands‑on assistance during incidents, changes, or critical activities
• Support and coordinate troubleshooting of warehouse devices and peripherals such as label printers, barcode scanners, handheld devices, and related equipment

Requirements

• Bachelor’s Degree in Computer Science or a related field with 4 years of experience in a Business Systems Analyst role or relevant IT/business systems experience,
• Master’s Degree (or equivalent) in Computer Science or a related field with 2 years of relevant experience
• Strong ability to work effectively across different cultures and nationalities
• Strong analytical and logical problem‑solving skills
• Strong interpersonal, written, and verbal communication skills
• Ability to develop, maintain, and communicate clear business and technical documentation
• Demonstrated sound judgment, initiative, flexibility, and attention to detail
• Ability to manage multiple tasks with minimal supervision in a dynamic environment
• Ability to adapt to new technologies and evolving business needs
• Experience supporting system interfaces and integrations across multiple applications
• Experience working in complex, matrixed, and global business environments
• Experience managing or supporting small IT projects
• Working knowledge of enterprise systems such as ERP, WMS, PLM, CRM, and QMS (e.g., JDE, SAP, Salesforce); broader enterprise system exposure is a plus
• Experience interacting with SaaS platforms and coordinating with external vendors
• Proficiency in Microsoft Office applications
• Working proficiency in English to collaborate with regional and global IT teams; Japanese fluency required
• Knowledge of GxP / Good Documentation Practices and FDA software validation guidelines is preferred
• Willingness and ability to provide onsite warehouse support and hands‑on device assistance when business needs require.

Tech Stack

• ERP

Benefits

• Adhere to all company rules and requirements, including Environmental Health & Safety standards, and take appropriate measures to protect people, data, and the environment.