Principal Project/Program Manager

Role Overview

• An expert in their field, applying broad business knowledge and strategic insight surrounding emerging trends and technologies to solve complex problems and drive organizational results.
• Leads critical, high-impact projects and designs/implements innovative business strategies.
• Works with minimal oversight, frequently consulting senior leadership and influencing executive decisions.
• Serves as a mentor and assists others with challenging issues.
• This role supports call delivery program execution for Consumer Customer Care call centers.
• The position is responsible for driving work end to end, from intake through deployment, and works across Care and Technology teams to support call delivery initiatives, helping translate strategic direction into clear requirements, delivery plans, and operation outcomes.
• Key responsibilities may include, and are not limited to, defining requirements, managing dependencies, tracking progress, identifying risks and decision points, providing recommendations, and maintaining governance materials and leadership updates.
• End-to-End Project Management: Supporting projects from initiation to completion, ensuring they are delivered on time, within budget, and meet defined quality standards.
• Project Planning and Scheduling: Developing and maintaining detailed project plans, schedules, resource allocations, and status reports to guide project execution and ensure alignment with objectives.
• Stakeholder and Vendor Communication: Maintaining regular communication with stakeholders, clients, and vendors to provide project updates, facilitate meetings, and manage expectations.
• Quality Assurance and Issue Resolution: Ensuring adherence to quality standards by reviewing project deliverables and taking proactive measures to identify, analyze, and resolve any issues or risks.
• Other duties as assigned: Supporting processes related to resource management, data analysis, reporting, and/or team collaboration.

Requirements

• Valid Driver’s License : Must have a valid driver’s license with a satisfactory driving record, current auto insurance, and a reliable vehicle to meet the transportation needs of the market.
• Open to travel
• Education: Bachelor’s degree (BS/BA) desired.
• Required Experience: 7+ years of related project/program management experience.
• Certification is required in some areas.
• Negotiation skills
• Building relationships
• Data Analytics
• Technical project and/or program management experience required.
• Experience implementing automation; and strong communication skills, with the ability to clearly articulate complex technical concepts to non-technical audiences.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone