Lead customers—from fast-paced startups to established enterprises—through defined technical motions that accelerate their adoption and launch on Vercel
Provide implementation guidance to ensure deployments follow best practices for builds, caching, web performance, and cost efficiency
Troubleshoot and resolve technical challenges related to Next.js, serverless functions, build pipelines, and integrations
Identify and unblock opportunities for customer growth and expansion
Author and maintain resources—including internal playbooks, external documentation, and knowledge base articles—that scale learnings across internal teams and customers
Partner with Sales, Support, and Product teams to escalate complex issues, close feedback loops, and influence product improvements
Spot patterns in customer challenges and proactively recommend optimizations or new motions that improve adoption at scale

3+ years of experience in frontend development, technical support, solutions engineering, or customer-facing technical role
Strong knowledge of Next.js, React, and modern web performance best practices
Familiarity with troubleshooting frontend build systems, serverless runtimes, and API integrations
Ability to diagnose complex technical issues and provide structured recommendations with empathy and clarity
Strong communication skills—you can explain technical concepts clearly in writing, async channels, and live conversations.
Must have used Vercel or Next.js, or a comparable platform.
Passion for helping developers succeed by delivering clear guidance, reducing friction, and creating scalable resources.

Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow
we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Developer Success Engineer

Key skills