Collaborate with Program Directors for accurate and timely program materials
Work with Senior Associate Director, SCC facility operator staff, and other Program Managers for seamless program delivery
Ensure technology needs are properly supported with IT and AV staff
Manage faculty scheduling and relationships during program delivery
Maintain ownership of client relationships related to all aspects of program delivery
Serve as primary contact for clients and program faculty
Monitor quality measurements of delivery process including participant evaluations and faculty feedback
Monitor program finances related to client billing and budgetary information
Organize accommodations for Executive Education programs
Anticipate and troubleshoot challenges with allocated program delivery space
Provide feedback to faculty and suggest changes for future programs

Bachelor’s degree required
Minimum of 3-5 years relevant work experience
2-3 years’ experience coordinating conference or management training programs preferred
Ability to work autonomously and in a team-based environment
Creative, collaborative problem-solver
Strong written and oral communication skills and mature judgment
Ability to build and maintain strong working relationships
Ability to plan, organize & monitor multiple projects simultaneously
Proven ability to integrate ideas and concepts
Highly developed organizational skills, strict attention to details
Friendly, flexible, service-oriented manner
Proven ability to respond positively to extreme pressures of time and workload
Proven ability in public speaking
Ability and willingness to work early mornings, late evenings, and weekends as needed; and serve as essential staff in emergencies
Computer skills and systems knowledge required

Program Manager

Key skills