Own enterprise release calendars and production readiness
Coordinate deployments across internal and client teams
Ensure client owned prerequisites are completed before work proceeds
Lead requirements gathering and clarification; define acceptance criteria and actionable work items
Lead client process and operational change
Triage issues to SMEs and communicate findings in business ready language (no troubleshooting)
Track risks, issues, and escalations to closure using structured updates and follow through
Maintain awareness of client environments, dependencies, and migration timelines
Prevent unauthorized or premature changes that impact stability
Partner across Product, Engineering, Support, and Services
Improve enterprise delivery operating models and frameworks
Identify and support expansion opportunities by linking delivery outcomes to client value
Partner with the Director on positioning, scope, and pricing discussions

5+ years in enterprise delivery/project coordination/BA/TAM, coordinating engineering/product and enterprise clients
Working knowledge of SaaS delivery and system dependencies
Comfort with APIs/integrations/data workflows (no hands on troubleshooting)
Strong organization, communication, and stakeholder management
Ability to lead change and influence without authority.

Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).
The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.

Enterprise Delivery Manager

Key skills