Customer Success Specialist

Role Overview

• Support the full campaign lifecycle from planning and contracting through execution and post-campaign analysis
• Partner closely with Customer Success Managers, Sales (AEs), and RevOps to ensure seamless campaign delivery
• Assist in RFP development, proposal creation, and campaign strategy
• Provide day-to-day client support while building strong relationship management skills
• Participate in client meetings and support client communications as needed
• Support Account Executives on active accounts and assist with sales-related communications when needed
• Learn and contribute to revenue operations processes, including pipeline tracking, forecasting support, and internal reporting
• Analyze campaign performance and contribute to client-facing insights and recommendations
• Identify opportunities for account growth and support upsell/cross-sell initiatives
• Gather client feedback and communicate insights internally to improve offerings

Requirements

• 0–3 years of experience in customer success, sales support, account management, or similar roles
• Interest in developing client-facing relationship management and sales support experience
• Interest in pursuing a career in sales and becoming an Account Executive is preferred
• Strong communication skills and confidence interacting with clients
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Comfortable in a fast-paced, revenue-driven environment
• Proactive, curious, and eager to learn both operational and client-facing aspects of the business
• Strong problem-solving skills and collaborative mindset
• Ability to work cross-functionally with sales, marketing, operations, product, and creative teams
• Understanding of digital and/or out-of-home advertising is a plus
• Programmatic advertising experience is a plus