Key skills
TypeScriptProject ManagementCommunicationRemote WorkCustomer SuccessAccount Management
About this role
Role Overview
- Central point of contact between internal departments and clients
- Active relationship management
- Identify the individual needs of clients and their employees
- Develop tailored solutions and ensure high satisfaction
- Guide new and existing clients through all order processes
- Ensure high standards of quality and service
- Proactively inform clients about new benefits and enhancements
- Actively help shape the benefits portfolio
- Provide strategic client consulting and develop customized benefits programs
- Identify improvement potential in existing systems to ensure sustainable employee retention
Requirements
- Completed commercial/business training or equivalent qualification
- Several years of professional experience—ideally in key account management, project management, or customer success management
- Solid knowledge of HR and tax matters
- Experience in compensation and benefits
- Strong service orientation, empathy, excellent communication skills, and assertiveness
- Independent, structured, and solution-oriented working style
- Strong planning and organizational skills
- Confident handling of commercial topics
- Business-fluent German and English
- Solid project management skills
- Affinity for technical topics
Tech Stack
- TypeScript
Benefits
- Flexible working hours
- Modern office on Fuerteventura or remote work across the Canary Islands
- Workation with extras: Up to 4 weeks of EU workation per year — including flight and accommodation when choosing Munich as the destination
- Fair conditions: 30 vacation days, permanent contract, and private supplementary health insurance
- Attractive compensation: Above-average salary compared to national benchmarks
- Easy start: Assistance with obtaining the NIE number (Spanish residence ID) and administrative procedures, plus a welcoming local team