Act as a key technical partner to dairy customers, focusing primarily on cheese production
Support customer retention and site optimization while collaborating with Account Managers
Enable business retention and customer maintenance through proactive technical service and optimization activities
Act as a trusted technical advisor to customers, solving complex production challenges
Support trials, data analysis, and technical reporting that drive customer value and growth
Contribute technical expertise across North American regions as time allows

5+ years of experience in cheese and fresh dairy manufacturing
In-plant dairy production experience (required) with strong knowledge of plant operations
Bachelor’s degree in Dairy Science, Food Science, Biology, Microbiology, Chemistry, or a similar field
Ability to conduct statistical analysis and translate data into practical process improvements
Strong analytical thinking, curiosity, and problem-solving skills
Ability to work independently with minimal supervision while collaborating across teams

Technical Service Manager, Cheese

Key skills