conducting strategic research and analysis, including market scans, competitor analysis and environmental assessments
synthesising quantitative and qualitative data into concise briefings, reports and presentations for executive and Board audiences
supporting strategic planning and Board reporting with analytical inputs and data-driven narratives
maintaining and reporting on NPS and customer satisfaction metrics
supporting qualitative customer research and Voice of Customer activities
providing customer and market insights across retail and agribusiness segments
delivering analytical support to the Product function as part of a formal tasking arrangement
supporting business development and growth initiatives through research and analysis
assisting with thought leadership, CEO keynotes and external engagement materials as required

experience with strategy, insights, or analytical roles within financial services or a commercial environment
customer data, NPS, customer satisfaction or Voice of Customer research
market and competitor intelligence
working with product, strategy or growth teams

Growth & Development Analyst

Key skills