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Temporary Field Support Specialist at Sprinter Health | JobVerse
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Temporary Field Support Specialist
Sprinter Health
Remote
Website
LinkedIn
Temporary Field Support Specialist
California, United States of America
Full Time
3 hours ago
$65,000 - $75,000 USD
Visa Sponsor
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Key skills
Communication
About this role
Role Overview
Be the first line of support for Sprinters in the field via Slack, phone, and Zendesk
Troubleshoot real-time operational issues—everything from tech issues to supply hiccups to tricky addresses.
Communicate clearly and empathetically, building trust and confidence with Sprinters.
Escalate issues appropriately to Market Operations or Clinical Managers.
Track and document field challenges to identify patterns and process improvements.
Support ad-hoc operational projects and process documentation as assigned.
Requirements
1+ year of experience in operations support, customer service, healthcare administration, or similar.
Strong communication skills (both written and verbal) with an empathetic, problem-solving mindset.
Ability to stay calm and effective under pressure.
Comfortable with tools like Slack, Google Workspace, and ticketing systems like Zendesk.
Availability to work flexible hours, including mornings or weekends, as business needs evolve.
Benefits
Medical, dental, and vision coverage—100% paid for you and your dependents
401(k) with company match
Short
and long-term disability
Life insurance
Opportunity to make an immediate impact in a mission-driven healthcare startup
Collaborative, supportive team environment
Apply Now
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