About this role

Be the first line of support for Sprinters in the field via Slack, phone, and Zendesk
Troubleshoot real-time operational issues—everything from tech issues to supply hiccups to tricky addresses.
Communicate clearly and empathetically, building trust and confidence with Sprinters.
Escalate issues appropriately to Market Operations or Clinical Managers.
Track and document field challenges to identify patterns and process improvements.
Support ad-hoc operational projects and process documentation as assigned.

1+ year of experience in operations support, customer service, healthcare administration, or similar.
Strong communication skills (both written and verbal) with an empathetic, problem-solving mindset.
Ability to stay calm and effective under pressure.
Comfortable with tools like Slack, Google Workspace, and ticketing systems like Zendesk.
Availability to work flexible hours, including mornings or weekends, as business needs evolve.

Temporary Field Support Specialist

Key skills