Work closely with accounting and bookkeeping firms to help them grow revenue
Guide partners in adopting Xero solutions and ensuring suitable subscriptions for clients
Provide best practice recommendations and identify expansion opportunities
Collaborate with Partner Consultants to deliver individual and territory goals
Strengthen Xero’s value proposition to reduce churn
Educate partners on resources and ensure team certification through training events
Develop and implement migration plans for customers moving to new subscriptions

Expertise in the SaaS or accounting industry
Ability to build quick rapport and maintain long-term professional relationships
Comfortable working autonomously in a fast-paced environment
Outstanding communication skills and enjoy educating others
Background in managing clients within a technology company and using Salesforce CRM
Strong initiative and ability to strategise growth through cross-sell and up-sell opportunities

Partner Success Manager

Key skills