Partner with University stakeholders to understand key use-cases and requirements
Perform complex research, analyze technology, consult vendors, and apply best practices
Evaluate potential risks to the service and applications
Advise end users on application best practices and functionality on complex applications
Respond to and resolve complex incidents/requests submitted by customers
Create and maintain documentation related to services
Plan, review, coordinate, and socialize impact of vendor managed application upgrades
Engage regularly with vendors to understand application product release roadmaps
Validate, test, and implement solutions
Develop complex test plans as needed

Bachelor’s degree or combination of education and/or experience may substitute for minimum education
Relevant Experience (3 Years)
Skills: Not Applicable
Driver's license is not required for this position
Business Solutions
Change Management
Contract Negotiations
Corporate Strategies
Critical Thinking
Customer Feedback Management
Data Flows
Debugging
Detail-Oriented
Digital Transformation
Editing Text
Educational Technology
Emergency Dispatch
Fundraising Management
IT Best Practices
Learning New Technologies
Learning Quickly

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with your new child
Family care resources for continued childcare needs
Coverage of the cost of tuition for you and your family

Application Analyst III – Research Administration

Key skills