Lead technical pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops
Design comprehensive contact center architectures leveraging the Five9 platform capabilities to meet customer requirements
Collaborate with sales teams and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements
Create detailed solution architectures and technical documentation for complex customer environments

4+ years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies
Strong understanding of Five9, and cloud contact center technologies
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations
Bachelor's degree in Computer Science, Information Technology, or related field

Manager, Solutions Architecture – Five9 CCaaS

Key skills