Manager, Supply Chain – Order Management

Role Overview

• Oversee end-to-end order management operations, ensuring accuracy, efficiency, and timely fulfillment across customer and vendor transactions.
• Lead order management support for programs and other business pursuits, including procurement, material planning, and operational readiness.
• Partner with Sales, Business Development, and Sales Operations to improve upstream order quality and streamline order processes.
• Support and advance integrated supply chain strategy to improve operational effectiveness and alignment.
• Establish and monitor performance metrics, forecasts, and backlog reporting to drive business outcomes and inform decision-making.
• Ensure alignment with accounting on invoicing, cost analysis, forecasting, and inventory accuracy.
• Oversee order lifecycle performance, proactively mitigating risks impacting delivery, invoicing, and revenue.
• Provide oversight of complex transactions, including RMAs, supplier performance issues, and fulfillment challenges.
• Serve as an escalation point for order and supplier issues, ensuring timely and effective resolution.
• Implement and enforce audit controls to ensure order accuracy, invoice timeliness, and compliance with policies and regulations.
• Drive continuous improvement initiatives across order management and supply chain processes, including system and integration enhancements.
• Interpret market and supply conditions to advise leadership on risks to cost, availability, and timelines.
• Develop and manage departmental budgets in alignment with financial and operational goals.
• Lead training and enablement efforts to strengthen team capability and process consistency.
• Promote a culture of accountability, quality, and continuous improvement.
• Ensure adherence to ISO standards, internal policies, and supply chain risk management requirements.

Requirements

• 4 Year degree or relevant experience
• 5+ years of managerial experience
• Experience with Microsoft Office Suite, particularly with Excel
• Experience working with Order Management, Procurement, Sales Ops, and/or third-party providers.
• Understanding of ERP and CRM business systems, or similar.
• Experience working in a commercial and federal business.
• 10+ years of experience overseeing supply chain operations in a government contract environment and/or commercial environment.
• Experience working in a value-added reseller/IT technology industry.
• Process training and certification (i.e. Six Sigma, Lean) is a plus.
• Experience or familiarity with an ERP system (Microsoft Dynamics NAV or Costpoint preferred)
• Experience in working with C-level and other company executives.
• Detail oriented
• Ability to maintain 100% accuracy on large, complex tasks
• Self-motivated with the ability to proactively assist their team(s)
• Excellent interpersonal skills with ability to work well on a team
• Superb organizational skills
• Excellent written and verbal communication skills
• A willingness to think outside the box to resolve complications and facilitate best practices within the department/company.

Tech Stack

• ERP

Benefits

• Red River offers a competitive salary
• excellent benefits
• an exceptional work environment