Sales Account Manager

Role Overview

• Client Relationship Leadership: Building and managing long-term relationships with customers and being the first point of commercial contact for them
• Commercial Performance: Developing a pipeline of opportunities for whitespace, upgrades and new solutions, leading to account financial growth and closed deals.
• The Power of Three: Building relationships across Glory and Acrelec to cross-sell Flooid solutions into their customers, and create opportunities for Glory and Acrelec to sell their products to Flooid’s customers.
• Sales Administration: Ensuring all forecasting is accurate and up to date in Salesforce; being responsible for correct invoice processing and making sure payments are received on time, whilst working closely with the Finance team.
• Developing a ‘trusted advisor relationship’ with key accounts, customer stakeholders and executive sponsors.
• Communicating the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Updating your skills and knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and engaging with professional organisations.
• Ensuring our current customers are satisfied by delivering exceptional client service on a day-to-day basis.
• Monitoring and analysing customer usage of our product and recommending new features and products which will help their business grow.
• Working with the ‘New Business Sales’ team, ensuring all new customers are onboarded and integrated into Flooid, building long-term relationships
• Ensuring contract and legal documentation reflects business context, commercial priorities, and organisational needs.

Requirements

• Retail, hospitality, or customer experience domain sales expertise, and/or Industry consulting experience.
• A clear understanding of how the retail industry is changing and the catalysts for change.
• A heritage in software with specific competence in complex platform, digital, cloud, and subscription/SaaS/PaaS, and a clear understanding of how sales are made in the subscription economy.
• The ability to engage with C-Level Executives.
• The ability to build long-term strategic relationships with key accounts and partners.
• An understanding of software development processes.

We’d like it if you could bring:

• Value Selling and/or challenger sales mindsets and an ability to help our customers think differently about their challenges.
• Be coachable, an effective communicator, have a strong work ethic, be diligent, have highly developed commercial acumen, generate leads (within our customers and in new logos), and be an excellent multi-tasker.
• Energy, passion and motivation to sell and engage our customers.

Tech Stack

• Cloud

Benefits

• Flexible working – To help you manage your personal responsibilities and interests, we offer a range of flexi-working options, including hybrid working, as well as balancing your work responsibilities with other priorities, like picking up your children, caring for an aging parent or attending important events.
• Holidays – We operate a flexible holiday allowance scheme, we recommend employees take around 25-30 days holiday plus public bank holidays per year.
• A flexible pension – We help you prepare for the future with a salary sacrifice pension and annual personal pension reviews with our external partner
• Company sick pay – We offer piece of mind when you are ill with an enhanced Company Sick Pay policy
• Family benefits – We offer a range of support and benefits including enhanced maternity, adoption and paternity pay, enhanced paternity leave and shared parental leave
• Electric Car salary sacrifice scheme – An easy to manage and affordable way of leasing a zero-emission electric vehicle
• Online learning platform –We offer full access to Udemy for all employees, which offers a variety of technical, business and personal development e-learning courses.
• Financial, physical and wellbeing support – To help keep you at your best we provide our team with a health cash plan and if the worst should happen, we have a life assurance scheme
• Access to a discount platform – Treat yourself with discounts and rewards from hundreds of leading retailers, restaurants, and destinations
• Professional subscriptions – We offer reimbursement for professional subscriptions to a relevant institution if it’s required to perform your job role
• Charity giving – support a charity of your choice by gifting money directly from your payroll, saving the national insurance contributions you need to pay
• Cycle to work scheme – Make the most of this tax efficient scheme to improve your commute to work
• Rewarding long service – We provide gifts to our employees who achieve milestone years of service working as part of our team