Acting as a Business Analyst across the entire IAM domain, supporting multiple streams including process optimization, IGA, UAM, PAM, and CIAM
Eliciting, analyzing, and documenting business and functional requirements for IAM-related initiatives
Driving process analysis, improvement, and standardization across IAM services
Creating and maintain high-quality documentation (process flows, requirements, user stories, acceptance criteria, etc.)
Working with policies, standards, and procedures, ensuring alignment between business processes and governance requirements
Collaborating with the IAM Compliance team to support audits, controls, and regulatory requirements
Ensuring that IAM processes and solutions adhere to internal policies and external compliance standards
Managing and refining product backlogs in Azure DevOps, ensuring clear prioritization and alignment with business needs
Collaborating with technical teams to translate business requirements into implementable solutions
Acting as a bridge between business stakeholders and technical teams, ensuring clear communication and expectation management
Working closely with reporting teams to ensure availability, consistency, and traceability of IAM data and metrics
Managing multiple parallel activities (“multi-threading”) while maintaining quality and timelines.

Proven, strong experience as a Business Analyst (BA), preferably in Identity & Access Management (IAM) environments
Solid understanding of IAM concepts and domains, including IGA, UAM, PAM & CIAM
Experience working with policies, standards, and compliance frameworks
Experience with Azure DevOps (or similar tools) for backlog management and requirements tracking
Strong skills in requirements engineering, documentation, and process modeling
Ability to work with technical teams and understand basic technical concepts and system integrations
Experience in supporting or coordinating projects up to medium size
Strong stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences
Familiarity with data and reporting concepts, with the ability to ensure data quality and traceability
Excellent organizational skills with the ability to manage multiple priorities simultaneously
Proactive, structured, and detail-oriented mindset
Fluency in English (written and spoken).

IS Business Analyst – Identity & Access Management, IAM

Key skills