Infrastructure Engineer II

Role Overview

• Own the day-to-day health, stability, and performance of assigned business applications.
• Act as the primary point of contact for application-related questions, issues, enhancements, and operational support.
• Partner with business stakeholders to understand application needs, prioritize requests, and ensure the application supports business processes.
• Coordinate with IT support, infrastructure, security, vendors, and development teams to resolve incidents and implement changes.
• Monitor application performance, availability, integrations, and recurring issues; drive improvements to reduce risk and downtime.
• Manage application lifecycle activities, including upgrades, patches, releases, configuration changes, and retirement planning.
• Ensure application documentation is maintained, including ownership details, support processes, data flows, integrations, access controls, and recovery procedures.

Requirements

• Bachelor's Degree in Information Systems or similar or equivalent experience preferred
• 2+ years experience with Oracle databases (11g, 12c, 18c, or 19c)
• 2+ years of experience with SQL Server, PostgreSQL, or Teradata databases
• 2+ years familiarity with ITSM tools such as ServiceNow, Jira, Azure DevOps, or similar platforms.
• 2+ years experience managing user access, permissions, documentation, and application controls.
• 2+ years experience supporting incident, problem, and change management processes.
• 2+ years experience coordinating with IT, security, development, infrastructure, and vendor teams.
• 2+ years experience working with business users to gather requirements, troubleshoot issues, and prioritize enhancements.
• 2+ years experience with application support, upgrades, releases, testing, and production issue resolution.
• 2+ years experience supporting or managing enterprise business applications.
• Knowledge of enterprise application support, lifecycle management, upgrades, releases, and production operations.
• Ability to troubleshoot application issues and coordinate resolution across IT, vendor, and business teams.
• Strong communication skills with the ability to translate business needs into technical requirements.
• Experience with testing activities, including regression testing, defect tracking, and user acceptance testing.
• Ability to create and maintain clear application documentation, support guides, runbooks, and process flows.
• Knowledge of user access, roles, permissions, security controls, and compliance requirements.

Tech Stack

• Azure
• ITSM
• Oracle
• Postgres
• ServiceNow
• SQL

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.