IT Support / Help Desk Specialist
Beavercreek, Ohio, United States of America
Full Time
2 weeks ago
No Visa Sponsorship
About this role
Role Overview
- Provides technical support to end users on a variety of issues.
- Plan, order and track the flow of IT equipment from suppliers to customers.
- Support may be provided in-person or remotely through phone and email assistance.
- Must be able to identify, research, and resolve technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Provides technical support to end users for laptops, desktops, and network connectivity issues.
Requirements
- Must have an active Secret Clearance or above with the ability to maintain.
- 3 years + of help desk support experience.
- Must have an up to date 8570 compliance (e.g. Security+ or IAT level II equivalence).
- Knowledge and troubleshooting skills related to Windows 10 Professional.
- Ability to troubleshoot hardware such as desktops, laptops, zero clients, and network connectivity.
Benefits
- Health insurance
- Retirement plans
- Paid time off