Technical Operations Trainer

Role Overview

• Develop and deliver effective training materials related to the operation, maintenance, and safety procedures of data center facilities and other aspects of the data center business.
• Utilize classroom-based and hands-on training modalities to familiarize technicians with equipment, programs and procedures they will be working with in the performance of their roles.
• Utilize digital resources (e.g., LMS, Microsoft Teams) to facilitate and deliver effective technology-based training.
• Work with Facilities Operations leadership teams within the region to create, coordinate and deliver a training plan that meets the needs of the respective teams.
• Conduct ongoing evaluation and improvement that includes independent and collaborative reviews of training products and programs to assess effectiveness, as well as solicit feedback from learners to enhance future sessions.
• Foster a friendly and supportive environment that encourages engagement from learners and invites them to be an active participant in the learning process.
• Maintain a high level of knowledge in data centers facilities and operations, and QTS processes.
• Track and schedule staff certification renewal requirements and prepare reports on certification status.
• Regularly review and update training programs to reflect changes in technology, processes, and compliance requirements.
• Prepare reports on training activities, staff performance, and any identified issues or areas for improvement.
• Travel up to 35%

Requirements

• Minimum of 5 years experience in operations and maintenance in a critical environment (data center, nuclear, power generation, etc.). Data center experience preferred.
• Minimum of 3 years of documented instructional experience.
• 3 years experience in creating/delivering technical instruction experience.
• A bachelor’s degree in engineering, information technology, or a related field.
• Certifications in training, facility management, or related areas.
• Excellent interpersonal skills with the ability to interface with all levels of the organization
• Basic project management knowledge
• Strong written and verbal communication skills
• Basic data entry skills

Benefits

• medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• flexible spending and HSA accounts
• paid holidays
• paid time off
• paid volunteer days
• employee assistance program
• tuition assistance
• parental leave
• military leave assistance
• QTS scholarship for dependents
• wellness program
• other company benefits
• Bonus eligible