Customer Service Representative, Remote Delivery

Hanger, Inc. is the world's premier provider of orthotic and prosthetic services and products. They are seeking a Customer Service Representative to deliver high-quality customer service, manage relationships with healthcare partners, and support the operations of the Remote Delivery program.

Responsibilities:

• Support daily operations of the Remote Delivery (RD) program, including servicing assigned sites on a scheduled route
• Inventory, deliver and maintain product PAR levels in each location on a set route schedule
• Respond promptly and professionally to customer inquiries and service requests
• Promote RD program growth by communicating with healthcare partners and recommending additional services as appropriate
• Support new closet openings, including onsite setup, in coordination with the Operations Manager
• Participate in quarterly inventory processes for the Remote Delivery program within the assigned service area
• Other duties as assigned

Requirements:

• High school diploma or equivalent
• Minimum of 2 years of related experience
• Proficiency in Microsoft Office and organizational skills
• Valid driver's license with a clean driving record
• Strong customer service and interpersonal skills with a positive, self-motivated approach
• Excellent time management and organizational capabilities
• Effective written and verbal communication skills
• Proficiency in Microsoft Office and general computer applications
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships
• Keep the patient at the center of everything that you do, building lifelong trust
• Foster open collaboration and constructive dialogue with everyone around you
• Continuously innovate new solutions, influencing and responding to change
• Focus on superior outcomes, and calibrate work processes for outstanding results