Customer Support

Role Overview

• Providing face-to-face support to customers
• Handling everyday banking tasks
• Supporting customers through important moments such as bereavement, resolving fraud concerns, or helping vulnerable customers
• Promoting and supporting digital services
• Helping customers use online and mobile banking independently
• Recognising opportunities to connect customers with the right products and services
• Potentially progressing into other roles across the Group, such as supporting customers by phone or online

Requirements

• A minimum of 12 months customer service experience
• A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing
• The commitment to deliver on your promises and going above and beyond for your customer
• A genuine teammate
• collaborating closely with colleagues to ensure your customers' needs are met

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
• A range of wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review
• Full uniform provided