Responds to customer, sales representative, and sales management inquiries via phone, email, fax, and Microsoft Teams
Documents and maintains customer interactions, cases, and requests in designated systems
Sets up, maintains, modifies, and reconciles customer and sales representative contracts
Processes contract renewals, expirations, transfers, and cancellations
Processes purchase orders and contract shipping orders and resolves order holds
Prepares billing requirements, contract statements, and supports invoicing
Generates billing corrections by researching discrepancies, validating support, and coordinating updates with internal partners
Researches and resolves invoice, billing, and payment disputes
Manages customer portal registrations and invoice submissions
Performs additional related duties as required

High School Diploma or GED required
1-3 years of experience in customer service or customer operations
Experience with contract administration or accounting is considered beneficial
Fluency in English with exceptional written and verbal communication skills
Computer literacy (SAP, Salesforce, Microsoft Office, Gmail and Google documents)
Ability to report to work on time and perform full shift
High speed internet access for occasional work from home capabilities
Ability to work on local holidays to support the North American business
Professional communication skills
Active listening skills
Attention to detail
Highly action-oriented and self-directed, with a strong ability to act on feedback and drive positive results

Customer Service Representative

Key skills