Customer Support

Role Overview

• You'll start your journey in one of our branches, providing face‑to‑face support to customers
• Handle some everyday banking tasks
• Help people through important moments — offering reassurance, guidance and practical support
• Support someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking
• Promote and support our digital services, and confidently help customers use online and mobile banking independently
• Recognise opportunities to connect customers with the right products and services
• Potential to progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media

Requirements

• A minimum of 12 months customer service experience
• A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing
• The commitment to deliver on your promises and going above and beyond for your customer
• A genuine teammate
• collaborating closely with colleagues to ensure your customers' needs are met

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part-time roles
• A range of wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review
• A full uniform provided