HR Services Contact Center Associate

Role Overview

• Handles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for further research and resolution.
• Supports organization changes through high volume transactional support as needed.
• Processes transaction requests received via call, mail, fax or email.
• Provides exceptional customer service.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Associate Degree, some college education or HR experience in a shared services environment.
• Case Management application experience.
• Excellent interpersonal skills.
• Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a positive outcome; confident.
• Adaptable and flexible.
• History of punctuality and good attendance.
• Ability to use probing questions to get to the root of a problem.
• Bilingual Spanish is a plus but not required.