Resolve customer problems and incidents through to full resolution, in accordance with established SLAs
Perform services on low-complexity products and solutions, focusing on financial products and ATMs (automated teller machines)
Carry out minor repairs and component replacements on Level I equipment, including PCs, workstations, peripherals, printers and front-end POS systems
Provide first-line maintenance of ATMs and kiosks
Assist in site preparation, including cabling, equipment installation, basic testing and modular swaps
Perform periodic preventive maintenance on the products under your responsibility
Diagnose technical faults, perform minor repairs and module-level replacements
Build and maintain positive relationships with customers, ensuring clear and effective local-level communication
Represent NCR Atleos professionally, preserving the company’s image and values
Strictly follow all safety procedures, especially when working on ATMs and within financial institutions.

Previous experience in IT, including PC hardware maintenance and technical support, with experience working on ATMs (automated teller machines)
Knowledge of Windows operating systems
Experience with basic maintenance tools and proficiency in Microsoft Office Suite
Residency in the state of Goiás
Registration with the CFT
Valid driver’s license (CNH), category B or higher
Proof of COVID-19 vaccination (2 doses)
Availability to travel within the state of Goiás
Availability to work shifts assigned by management, including weekends and night shifts.

Field Technician

Key skills