Handle domestic orders, which includes placing orders accurately and following up with distributors.
Communicating with customers via email and over the phone in relation to quotes, orders, returns, and discrepancies on their behalf.
Sourcing of products not available through our distribution centers, and sourcing back-orders not available at the prime buy location.
Support advertising inventory management, database maintenance, and logging incoming/outgoing customer calls.
Working as part of a close-knit team through regular communication with management, the sales team, production, purchasing and logistics.

At least 1-3 years' work experience demonstrating responsibility for system management or process integrity of current and new data.
Customer Service/Call Center experience preferred.
Data accuracy through attention to detail.
Excellent written and verbal communication skills.
Intermediate computer ability and typing.
ERP system knowledge – Oracle preferred.
Previous experience/knowledge in refinish customer service/technical knowledge in paints and sealants or a similar industry would also be highly regarded.

Employee benefits programs are designed to support the health and well-being of our employees.
PPG provides equal opportunity to all candidates and employees.
Opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees.
Creates an environment for continuous learning and embraces the ideas and diversity of others.

Customer Service Representative

Key skills