About this role
Role Overview
- Oversee up to 3 direct reports
- Be the day-to-day lead for customer service representatives
- Escalate issues for complex or unresolved customer inquiries
- Mentor less experienced team members on customer service techniques
- Monitor workflow and service demands
- Identify trends, recurring issues, and opportunities for process improvements
- Promote consistency, accuracy, and quality in customer interactions
- Help with onboarding and knowledge transfer for new team members
- Help hire decisions and performance feedback
Requirements
- 2+ years of customer service management experience
- Prior experience as a senior or lead-level Customer Service Representative
- QAD knowledge is helpful
- Only U.S. Citizens, Green Card holders, and political asylees or refuges are eligible to apply.
Benefits
- Health
- Dental
- Life
- Retirement Plan
- Paid Vacation and Holidays
- Employee Assistance Program (EAP)
- Disability/Leave
- Family Leave
- Other Voluntary benefit offerings