Support and advise our existing Italian and English-speaking customers and prospects with their technical issues over the phone or via email
Manage second-level support cases, solving customer issues via remote support, telephone or email
Work with product development to handle third-level support cases
Use your technical knowledge to assist the Sales team
Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers

Degree in computer science, information systems, applied computer science or a similar education in an IT related field
Customer driven with enthusiasm for working with people and technology
Business level fluency of Italian language (at native speaker level) and English. Other languages are a plus
Very good knowledge of networks and experience at least with two of the following operating systems: Windows®, Mac OS®, Linux®, iOS®, Android®
Previous work experience in technical customer support is desirable
Strong communication skills, a positive attitude and a friendly and professional manner when dealing with customers over the phone and via email

Onsite onboarding at our HQ office for an optimal start
Competitive compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews
Employer contributions to the private pension plan (BAV) up to the maximum amount topped up by TeamViewer
Public-transport-friendly offices
Option to lease an e-bike (Germany only)
Special terms for local gyms
Access to Corporate Benefits platform with many discounts
Regular team events and company-wide celebrations
Open-door policy, no dress code, frequent all-hands and leadership lunches
Hybrid and flexible working hours with up to 50% remote work
Work From Abroad program allowing up to 40 days of work outside your contracting country

Technical Support Engineer, Italian Speaker

Key skills