Account Executive, Alumni

Role Overview

• New Client Acquisition & Business Development Identify, prospect, and engage behavioral health providers including treatment centers, detox programs, residential facilities, outpatient programs, and sober living organizations.
• Conduct research on prospective clients’ businesses, operational needs, alumni engagement gaps, and growth opportunities.
• Generate interest in solutions through cold calling, outbound prospecting, follow-up on company-provided leads, email outreach, and face-to-face meetings.
• Build, nurture, and maintain strong relationships with prospects and existing clients throughout the sales process.
• Cross-sell additional CRM, RCM, and platform solutions within the existing client base.
• Consultative Discovery & Solution Design Lead structured, discovery-driven sales conversations to understand client workflows, discharge processes, alumni program maturity, operational challenges, and revenue goals.
• Clearly articulate how the company’s platform, consulting services, CRM, and RCM solutions address client pain points and improve outcomes.
• Design and position tailored solutions aligned with each client’s readiness, resources, and long-term business strategy.
• Educate prospects on product features, benefits, and measurable ROI through presentations and live demonstrations.
• Product, Industry & Subject Matter Expertise Become a subject matter expert on the company’s products, services, processes, and operations while staying current on behavioral health industry trends and news.
• Develop a deep understanding of the platform’s ability to drive alumni activation, outcomes tracking, operational efficiency, and revenue growth.
• Confidently communicate with operators, admissions leaders, marketers, and executive teams.
• Quickly learn and apply new product information in customer-facing scenarios while effectively handling objections and positioning value.
• Full Sales Cycle Management Manage the complete sales cycle from prospecting and discovery through demo, proposal, negotiation, and close.
• Negotiate contract terms with clients and communicate finalized agreements to internal stakeholders.
• Coordinate with implementation and operational teams to ensure smooth client onboarding, aligned expectations, and successful handoffs.
• Maintain discipline around deal scope, pricing, and discount authority while ensuring a high-quality client experience.
• Pipeline Management, Forecasting & Revenue Performance Build and maintain a healthy sales pipeline aligned with monthly and quarterly revenue targets.
• Consistently meet or exceed sales quotas while contributing directly to ARR growth and predictable forecasting.
• Maintain accurate, up-to-date CRM records, including activity tracking, lead management, pipeline hygiene, and forecasting within Salesforce.
• Demonstrate a proven ability to manage forecasts accurately and achieve established performance metrics.

Requirements

• 2 to 4 years of work experience as a business development professional, sales executive, or a relevant role.
• Proven experience managing the entire sales cycle from finding a potential client to securing a deal.
• Proficient in a sales methodology such as GAP, Sandler, Challenger, etc.
• Track record of over-achieving established targets.
• Knowledge of market research, sales, and negotiating principles.
• Experience in customer support is a plus.
• Proficiency in MS Office and CRM software (e.g., Salesforce).
• Excellent written and verbal communication skills.
• Ability to build rapport.
• Time management and planning skills.
• Passion for technology and a willingness to learn.
• The desire to grow and succeed.

Benefits

• Highly competitive salary based on your local market’s compensation data.
• Flexible paid time off.
• 11 Paid Holidays.
• Health, Dental, Vision, Disability, and Life Insurance.
• Parental Leave.
• Pet Insurance.
• 401(K) with Company Match.