Leading successful on-site installation, servicing, and repair process of complex equipment and systems
Responding to and resolving service calls
Providing technical support and solving problems for customers
Following detailed work instructions and amending any outdated or incorrect instructions with Engineering teams
Ensuring system up-time and efficiency
Interacting directly with end-users, peers, and competitors
Sharing knowledge of Honeywell solutions to improve efficiencies and team ability
Becoming a technical specialist for Honeywell solutions/product offerings
Mentoring and training Jr. Field Service Representatives

Post-Secondary education in related field
Minimum of 5 years of field experience in Honeywell BAS Controls OR access control and CCTV.
Training/Certification on Honeywell software programming tools
Training/Certification on networking protocols and products
Valid G driver’s License
Advanced knowledge of Microsoft Active Directory
CFA and/or electrical/Electronic diploma
Experience with fault finding/repairs of electronic equipment or maintenance of IT systems including hardware and software (server management, network configuration/troubleshooting)
Knowledge and experience working with Domain Services, Microsoft Windows Operating Systems, and Visio
Expertise working in a server-based environment
Previous electronic security industry experience
Previous technical / installation experience
A solid grasp of network communications technology
Application Programming Experience (JAVA, Apache Tomcat, VB Script)
Extraction and manipulation of reports
Upbeat, inventive, eager to learn, proactive with autonomous problem-solving ability
Ability to lead, mentor and transfer knowledge
Superb communication, interpersonal and organizational skills
Computer Science background
Previous customer service experience
Technical/professional certificate
Ability to read and interpret mechanical/electrical drawings and diagrams
Bilingual in French and English.

Lead Advanced Field Service Technician

Key skills