Key skills
SFDCSalesforceCRMSAP
About this role
Role Overview
- Help manage day-to-day customer interactions, from order entry and tracking to proposal development and issue resolution
- Engage in multiple parallel projects, coordinate inputs across internal teams, and help translate customer requirements into actionable proposals and contracts
- Support order management, investigate technical issues, and track delivery performance
Requirements
- Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States
- Minimum three (3) years of customer support experience in Industrial, EPC, Utility, or related fields; five (5) years preferred
- General knowledge of Power Transmission & Distribution products/systems and Power Generation preferred
- Experience with business-to-business customer support preferred
- Proficiency with CRM systems and web portals; familiarity with SAP and Salesforce (SFDC) preferred
- Proficient in Microsoft Office Suite (Word, PowerPoint, Excel)
Tech Stack
- SFDC
Benefits
- Attractive health and retirement benefits
- Paid leave
- Flexible work arrangements
- Access to learning platforms and career development programs