Field Service Technician

Role Overview

• Provide service and customer support during on-site visits.
• Diagnose, test, and repair vehicles utilizing computerized diagnostics equipment.
• Perform inspections and repairs using established procedures.
• Perform light and medium duty repairs in the following areas: Heating and air conditioning, electrical and electronic systems and brakes Manual drivetrain, axles, suspension and steering Automotive Transmission / Transaxles Engine Repair
• Perform light duty engine performance repair as well as diesel engines repairs.
• Prepare and submit work orders in a timely manner to assigned location.
• Evaluate products accurately for maintenance, warranty, upgrades and other purposes.
• Collaborate closely with management to resolve technical issues.
• Understand customer requirements and accordingly recommend the right products or services.
• Manage all on-site installation, repair, maintenance works within the assigned territory and conduct customer training when required.
• Understand technical problems effectively through proper analysis, evaluation and diagnoses.
• Provide training to customers about product usage and maintenance.
• Respond to customer complaints timely and effectively.
• Must achieve and maintain an efficiency level of eighty five percent.
• Safely operate all shop equipment.
• Take direction, keep a positive attitude, and perform high quality work.
• Maintain and protect company owned property.
• Follow Company safety protocol at all times and keep work area cleaned.
• Submit complete and accurate time sheets on a weekly basis to payroll.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent
• Requires experience in one or more of the following designations: Automobile (A 1-9), Medium/Heavy Truck (T 1-8), School Bus (S 1-7), and Transit Bus (H 1-8)
• Minimum four years’ experience in light or medium duty automotive service facility
• Personal tools required
• Requires the ability to obtain a Commercial Driver's License with passenger and air brake endorsement
• Requires the ability to pass ASE certification test
• Proven ability to work independently with little or no supervision required
• Must have a professional attitude
• Must have strong customer service skills
• Strong Leadership qualities
• Must be punctual.

Benefits

• Competitive benefits including health insurance
• Paid holidays
• Vacation pay
• Ongoing Training and education