About this role

Oversee, lead, develop, and guide experienced customer success professionals
Establish operational objectives, policies, and procedures regarding the customer success function
Implement policies and select methods, tools, techniques, and evaluation criteria for obtaining results
Drive strategy and success of larger projects that contribute to multiple areas of the organization
Establish and maintain relationships with key customers and stakeholders

In-depth knowledge of client industry and/or business processes
Deep knowledge of the product being sold
Technical expertise to drive and increase adoption and utilization of company products/services
Experience with Customer Relationship Management systems
Ability to analyze customer data and indicators to develop plans
Experience in customer success practices
Strong judgment and decision-making skills
Effective collaboration and partnership skills
Excellent communication and listening skills

Senior Manager, Customer Success Ops

Key skills