Provide first-level technical support to clients, resolving issues and ensuring high satisfaction.
Troubleshoot and diagnose technical problems, guiding clients through solutions.
Escalate complex issues to higher support tiers when necessary.
Document client interactions and solutions provided to ensure accurate records.
Collaborate with internal teams to improve support processes and client experiences.
Maintain a strong understanding of Fiserv products to effectively assist clients.

2+ years of experience in technical support
1+ year(s) of experience with troubleshooting software or hardware issues
1+ year(s) of experience providing phone or remote support
1+ year(s) of experience using ticketing systems for support
2+ years of an equivalent combination of educational background, related experience, and/or military experience

Call Center Associate

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