Oversee operational performance, subscriber growth, customer experience, and team development for all broadband markets
Lead broadband operations across all active and emerging markets
Own end-to-end service delivery performance, including uptime, SLAs, and customer support outcomes
Ensure operational readiness and smooth handoff of new service areas from construction to active service
Drive continuous improvement through data-driven decision-making and operational rigor
Recruit, develop, and manage regional teams including field technicians, NOC personnel, and operational supervisors
Foster a culture of accountability, performance excellence, and values-driven leadership
Oversee installation, activation, and support workflows to ensure a seamless customer experience
Implement proactive strategies to improve satisfaction, reduce churn, and increase take rates
Deploy and optimize operational tools and platforms used to manage the network
Establish and track KPIs for provisioning, ticketing, resolution times, and productivity
Partner with Engineering, Construction, and Finance to align staffing, systems, and budget planning with deployment timelines
Develop scalable operational frameworks to support growth from tens of thousands to hundreds of thousands of subscribers.

15+ years in ISP or telecommunications operations
Proven success managing large-scale network deployments; PMP preferred
Strong understanding of ISP infrastructure, network operations, and deployment processes
Demonstrated ability to inspire teams, develop talent, and scale organizations
Excellent written and verbal communication skills across technical and non-technical audiences
Strategic thinker with a track record of operational innovation and continuous improvement
Bachelor’s degree in Engineering, Telecommunications, Business, or related field; Master’s preferred.

Vice President, Broadband Services

Key skills