Managing multiple clients according to the stages in a client life cycle
Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client
Creating and maintaining the client information pack
Manage the opening of accounts process – and continuous updating of client information
Be accountable for the contract negotiations process, understanding and mitigating the risk identified
Presenting to and implementing new DSV products, processes and strategies with client(s)
Management of client queries
Quality checking estimates and ensuring they are submitted on time
Compile client specific business reports and quality checking data integrity
Identify Opportunities for growth within the client’s business
Record under threat and lost accounts on CRM system
Manage service level agreements through reporting and reviews including identifying exceptions and corrective actions
Facilitate rate negotiations and increases
Arrange and control customer action plan processes for clients
Identify and report on quantified value for clients
Take meeting minutes and follow through to close out
Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding
Ensure standard operating procedures are signed off by the clients, documented and maintained
Ensure DSV complies with client health, safety and environment requirements
Compile monthly revenue reports for clients and portfolio
Co-ordinate available client logistics training

Must have a min of 8 years freight forwarding experience, including client facing experience
Must have a proven track record in client retention
Must have a high standard of business writing skills
Must have financial experience e.g. Rates and Debtors
Must have experience in estimates and managing client rate profiles
Own vehicle, valid driver’s license, time management skills, ability to travel & work after hours if required.
Qualifications: Matric (essential)
Preferred: B. Com Logistics/Supply Chain Management would be beneficial but not a requirement
Computer packages Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook

Understanding of accounts and international freight forwarding across all modes of transport
PSS/Lions/Similar sales training
Rate increase and/or implementation experience
Administration course or experience
Presentation Experience
Must be target driven.
Must be able to interact with clients at all levels being operations, tactical and strategic
Always maintain a professional image
Self-motivated
Strong interpersonal skills
Good Numeracy skills required
Excellent administration and communication skills
Ability to liaise with clients and colleagues at all levels
Time management is an essential element of this position
Disposition to be accurate and pay attention to detail
Ability to work flexible hours
Must be able to adapt to a rapidly changing environment/technology
Flexibility in terms of job functions
Ability to work under pressure
Client empathy and ability to liaise effective to gather information in support of the account management process
Ability to identify problems regarding workflow and operational processes in support of the client
Ability to work in an organized fashion
Ability to motivate and lead, and to address negative or disruptive behavior – strong leadership skills are vital

Key Account Manager, Air & Sea

Key skills