Responsible for the management, support and coordination of all transporters information and deliverables to ensure the customers service levels are met
Transporter management: Co-ordinating/Consolidating all the information from various transporters in a presentable manner
Understand the client’s business & requirements
Understand the client’s customer requirements
Develop a strong, trusting relationship with clients and transporters
Maintain various reports in line with KPI and contractual obligations
Complete daily system checks to ensure all data to and from the transporters system is working
Daily team meetings with various stakeholders, aligned to client and transportation deliverables
Ensure client queries are managed daily and necessary escalation and issue resolution is addressed within KPI
Support in creating and maintaining processes, SOP’s, Work Instructions etc.
Ensure on going performance measurement, systems and metrics are used and in line to service excellence and client centricity
Consistently reviewing data to identify areas of improvement to support the overall services and development of the transportation product
Invoice management and execution

Matric or Equivalent
Relevant Tertiary Qualification in Logistics, Supply Chain Management or Transport Management (advantageous)
2-5 years relevant experience in Retail industry (Transportation Role)
Supply chain environment
Customer Services with regards to dealing with all levels of functions from clients (internal & external) within a Warehouse and Transportation environment
Transporter service level management
Intricate understanding of synergies to be able to achieve the best output between the warehouse & transporter as per the clients’ requirements/KPI
Extensive knowledge of Inbound, Outbound and Return processes and workflows including transportation requirements (Warehouse/Transport)
Sound and proven skills in Organizing, Directing, Controlling & Monitoring
A sound understanding of the Supply Chain
Good understanding of domestic and cross border/international transport requirements
Focus on compliance levels with regards to documentation and export & import controls
Good interpersonal skills for client account management
Must be able to build and maintain strong relationships with customers (internally & externally)
Good analytical skills, and ability to think logically
Assertive, Forward Thinking, Pro-active solution driven/orientated

Logistics Coordinator

Key skills