Build trusted customer relationships and provide a first-class TRIOS onboarding experience
Provide prompt follow-up and attention to customer inquiries
Communicate with customers via email, text, live chat, phone calls or any other communication method as outlined by management
Plan the entire onboarding of your customers and assist them during their entire onboarding journey from the delivery date of their TRIOS until they are confident TRIOS users and scanning is a habit
Verify product installation to ensure that there are no issues
Delivers complete scanning hands-on training with the customer, together with a follow-up training guidance
Monitor and follow up on the users onboarding journey
Interact with other departments and local academies and escalate customers’ feedback further
Tracking, Reporting, and administrative tasks
Setting up the customer’s account
Enter client information into CRM or project management software
Monitor users’ progress through the onboarding journey and follow up.

Fluent in Italian
English level B2 and higher
Customer obsession, high curiosity in people and willingness to help
Strong ability to learn fast and competent to learn new software
Strong Communicator—must be able to provide clear, concise training and advice to the customer
Able to guide dentists through the world of TRIOS with varied digital apprehensions
Global Mindset-Must be able to understand and effectively work across cultural boundaries
Problem-solving and logical thinking skills — through focused listening and observation, can identify key issues and limiting factors
Ability to Multitask—can effectively function in a fast-paced / stressful environment with multiple agendas and timelines
Interpersonal Skills—viewed as engaging, approachable, eager to understand and listen.

Onboarding & Training Consultant

Key skills