Experience as a tourism clerk (Tourismuskauffrau/-kaufmann) in a travel agency or tour operator, or comparable professional experience (e.g., travel consultant, customer service, onboard ship roles, etc.)
Confident manner in telephone and email consultations
Ability to stay organized and maintain oversight in challenging situations
Team player with a strong focus on customer service and quality
Comfortable conducting customer conversations in English
Prior knowledge of cruise lines and cruise ships is desirable

Permanent employment in full
or part-time (minimum 32 hours/week)
Hybrid working model with flexible office presence and home office
Additional pay for weekend or holiday shifts (currently about 2 to 3 weekend days per month)
Comprehensive on-site training (approx. 10 weeks) and a mentor for your onboarding
30 days of vacation per year based on a 5-day workweek
Company pension contribution above the statutory level
Subsidy for the Deutschland-Ticket or a parking space in our underground garage in Ahrensburg
Discounted access to EGYM Wellpass (fitness & wellness)
Team budget for shared events
Discounted cruises for you and your family and other travel-industry benefits
Participation in ship inspections and events with our cruise line partners

Cruise Consultant – Tourism Clerk for Cruises

Key skills