Build strong customer relationships to deliver premium service and support business performance
Manage end-to-end order handling and order book management across the portfolio for assigned customers
Coordinate proactively with customers, factories, warehouses, forwarders, and sales teams to secure smooth demand chain operations
Support quotations, lead generation, follow-up activities, and account managers with contracts, price lists, sales analysis, and customer visits
Monitor schedules, delivery patterns, supply, shipments, and e-Business usage to meet customer requirements and improve logistics efficiency
Handle export documentation, customs procedures, and maintain accurate customer, product, pricing, and discount data in relevant systems
Manage post-sales activities, including complaints, claims, returns, and cash collection follow-up such as overdue payments, credit limits, and credit/debit notes
Ensure product knowledge, technical support, compliance with sanctions and anti-corruption rules, and contribute to continuous improvement and digital initiatives

Proven experience in customer service, logistics, supply chain, or a complex service environment
Ability to thrive in a fast-paced and dynamic setting, managing multiple priorities effectively
Strong customer focus with a commercial mindset and interest in building long-term relationships
Excellent attention to detail with a structured and solution-oriented approach
Experience with export processes and customs handling is an advantage
Strong communication skills in English (additional languages relevant to the region are a plus)
Proficiency in Microsoft Office, CRM systems, SAP, and order management tools
Interest in developing product knowledge and staying informed about industry trends

Customer Experience Representative – Vehicle Aftermarket

Key skills