Business Support Manager

Role Overview

• Lead, mentor, and develop a blended team of local and offshore software developers, QA analysts, and automation engineers
• Establish clear performance expectations, conduct regular 1:1s, and facilitate career path discussions
• Manage workload distribution, sprint planning, and resource allocation across time zones
• Participate in hiring decisions, onboarding, and training for new team members
• Foster a high-accountability culture aligned with iVenture’s core values
• Own the day-to-day relationship and performance management of the outsourced development team
• Establish and maintain communication cadences, SLAs, and delivery standards with offshore partners
• Ensure offshore deliverables are integrated seamlessly into domestic workflows and meet quality standards
• Identify and mitigate risks related to offshore dependencies, time-zone coordination, and knowledge transfer
• Oversee the full project lifecycle for software development, automation, and BI/reporting initiatives
• Guide project teams through obstacle resolution and adjust delivery plans to maintain efficiency and business alignment
• Ensure milestone completion by agreed upon deadlines and communicate proactively when timelines are at risk
• Partner with stakeholders to gather requirements, define scope, and set measurable success criteria
• Continuously evaluate and enhance team processes to maximize efficiency and output quality
• Ensure software development, SQL/BI reporting, automation, and R&D processes comply with company standards
• Lead or support internal quality assessments and implement corrective actions as needed
• Stay current on compliance regulation changes that may affect processes or deliverables
• Design and own a governance framework for functional-leader-led development, enabling department heads and business managers to build apps, dashboards, and automations using AI-assisted platforms while enforcing security, data privacy, and compliance guardrails
• Establish intake, review, and deployment workflows for citizen-developed solutions, including code review checkpoints, environment promotion policies, and rollback procedures
• Partner with IT security to define role-based access controls, approved tooling lists, and data classification standards for user-generated solutions
• Build and deliver enablement programs that upskill functional leaders on AI development tools, prompt engineering basics, and responsible build practices
• Maintain a registry of citizen-built solutions, track their business impact and technical health, and coordinate ongoing support or migration to core systems when appropriate
• Deliver regular high-level updates to the Director of Operations covering team status, project deployments, process improvements, compliance changes, and quality assessments
• Translate complex technical topics into clear business language for non-technical stakeholders
• Maintain transparent communication across all levels of the organization

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business Management, or a related field — or equivalent professional experience
• 5+ years of technology team management experience, including direct oversight of software developers, QA, or IT operations personnel
• 1+ years of experience managing offshore or nearshore development teams
• Demonstrated background in IT services — such as cloud computing, managed services, software development, or SaaS environments
• Experience supporting SMB clients in a B2B services environment is a plus
• Working knowledge of SQL and BI/reporting tools (e.g., Power BI, Tableau, or similar)
• Familiarity with software development methodologies (Agile/Scrum, Kanban)
• Exposure to automation tools and platforms (RPA, scripting, workflow automation)
• Experience with citizen development or functional-leader-led development programs, including governance design, security policy enforcement, and enablement for non-technical builders using AI-assisted platforms (e.g., Lovable, Claude Code, Power Apps, or similar)
• Comfort working with project management platforms (Jira, Asana, Monday.com, or similar)
• Strong analytical and problem-solving skills with a data-informed decision-making style
• Excellent written and verbal communication skills; able to present to executive audiences
• Ability to manage competing priorities in a fast-paced environment
• Proven flexibility and sound judgment when navigating ambiguity
• Strong interpersonal skills; collaborative across departments and organizational levels
• Valid driver’s license and insurance with reliable transportation. This position will require infrequent travel to out remote offices and various industry conferences throughout the U.S
• Drug-free and non-smoker. Smoking is prohibited at all client sites and iVenture offices

Tech Stack

• Cloud
• RPA
• SQL
• Tableau

Benefits

• WFH Flexibility
• Focus on Work/Life Balance
• We match 4% on your 401K
• Paid Time Off Benefits
• 3 weeks for your first year, 4 weeks on your second year
• Comprehensive benefits package which includes paid life insurance and paid long term disability
• Peerfit membership
• providing free access to many local gyms and studios
• Paid Maternity, Paternity and foster leave
• Quarterly employee/family outings
• Career Path road mapping
• $200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining our team
• Real Culture initiatives and recognition, not just pizza parties
• 360 degree feedback. You talk, we listen.
• Mileage reimbursement
• Super cool technology – virtual lab, paid certifications and training days
• iVenture is rated by its employees as a 'Great Place to Work' and has a strong culture and exceptional core values