About this role
Role Overview
- Manage patient questions and concerns in a confidential and professional manner
- Deliver a high-quality patient experience through inbound and outbound call resolution
- Review/interpret and answer questions regarding patient statements, explanation of benefits, and account balances
Requirements
- High school diploma or GED, preferred
- Minimum 1 year of experience in a healthcare call center environment
- Knowledge of EMR systems such as Epic, Cerner, Meditech, or similar systems
- Understanding of healthcare industry terminology (e.g., primary care, provider, benefits, HIPAA, EOBs, CPT & ICD-10 codes)
Benefits
- Competitive benefits package
- Opportunity for professional development