Quality Assurance Specialist – Specialty Pharmacy

Role Overview

• Audit and review workflows, processes, assessments, and related documentation
• Evaluate calls using voice and screen recordings
• Assess competencies across job roles
• Collect and review quality measures on a monthly, quarterly, and annual basis
• Review reports and statistics to support digital applications
• Perform quality checks on websites and other technology links
• Support the Rare and Orphan Care Team, as assigned
• Complete additional quality-related monitoring, as needed
• Ensure compliance with the VytlOne Business Code of Conduct and all company policies and procedures
• Report allegations of impropriety promptly to the Compliance Department
• Comply with VytlOne’s Ethical Business Conduct Policy and Compliance Program
• Remain free from exclusion under the OIG and SAM Medicare/Medicaid lists
• Complete required training within established timeframes
• Ability to cope with the mental and emotional stress of the position
• Maintain regular attendance in accordance with policy
• Perform other job-related duties, as assigned.

Requirements

• High School Diploma or equivalent required
• 1-2 years of relevant experience, specialty pharmacy experience highly preferred
• Working knowledge of computer software, specifically Microsoft Office and Outlook
• Ability to accurately enter data into a computer system
• Ability to prioritize work to meet deadlines
• Ability to multi task and work accurately under pressure
• Ability to work through and solve problems independently
• Excellent organizational and communication skills, both written and verbal.

Benefits

• $850 individual, annual medical deductible
• $25 office visit copays
• Low biweekly premiums
• Company paid basic life/AD&D, Short-term and Long-term disability insurance
• Rx, dental, vision, short-term disability, and FSA
• Employer-matched 401k Plan
• Industry leading PTO plan